News

Reviewing spend is always a good idea and Covid has driven changes in the workplace

Still needing to replace and/or upgrade older analogue telephony systems? Teams and Covid 19 changing the home working landscape

At the end of 2019, a year end wrap up of some topical subjects

Another reminder to those with Spark services that are going, including a recommended process to help you migrate

This is another reminder that Spark is withdrawing some of its old services

The Cloud market has significantly matured with cloud solutions becoming mainstream and increasingly clever and robust

As communications is a key part of Digital Transformation, organisations are looking to tap into our skills and expertise in a number of ways

Over the years, many mobile plans have come under scrutiny. This also includes the Commerce Commission conducting investigations. “Unlimited” mobile plans are high on the list

Spark is replacing its aged PSTN voice platform with the IP based CCN. This means new and improved services but there are a number of old ones falling by the wayside

Artificial intelligence (AI) is becoming an essential part of the technology industry – and specifically customer services

Sometimes technical. Sometimes intuitive. There is certainly an art to managing to managing telecommunications spend

Cloud solutions are now a mature technology and highly popular. Lets look at them

Season’s greetings from the team at TeleConsultants. We thank you for your support throughout 2017 and wish you and your families a very happy and safe festive season

All too often people look at UC as one thing however there are many critical capabilities that organisations need to consider when deciding on a UC solution.

As we reach the end of 2017 there is more consolidation and changes in the telecommunications and unified communications market with indications that it will continue.

Microsoft announce they will concentrate on Microsoft Teams as their cloud offering unified communications platform going forward.  They arguably lead the market with new technology and global vendor cloud however will enterprises be able to keep up. 

Cisco has not been as prominent in the unified communications and collaboration space for the last couple of years in New Zealand. Is this all about to change?

You may have noticed that Spark is retiring its old Meet Me platform in favour of a newer platform called Reservationless-Plus. Some of our clients have already experienced the move.

At the beginning of August, TeleConsultants attended the G-Summit conference held by Genesys. It was particularly interesting to see how the new Genesys was fairing.

The market continues to consolidate. One acquisition close to home that may have gone largely unnoticed is Cogent acquiring Skycom.

How many businesses focus on cost savings? How many struggle to find the budget for ICT projects? Here are five main reasons we hear for not wanting help reviewing telecommunications spend.

For contact centres, management of workforce resources continue to be a major issue and resources are the largest cost.

In May, Gartner released its annual Magic Quadrant report for Contact Centre Infrastructure (CCI). This raised the question of where have some of the other players gone, with now only two vendors, Cisco and Genesis, in the leaders quadrant. And where does that leave organisations in New Zealand that see managing customer interactions is critical to their success.

TeleConsultants is increasingly being asked to provide technical project management services to help our clients implement solutions. This is partly from a need to minimise full time resources and also from recognition that this is a specialist area of ICT. Engaging specialist resources means the correct people are involved and ensures that key issues are not overlooked by the different delivery groups.