Critical Capabilities for Unified Communications

Critical Capabilities for Unified Communications

Businesses migrating away from legacy PBX systems are typically looking for a unified communications (UC) solution that includes voice, messaging, video and meeting solutions, and sometimes integration into contact centre solutions. All too often people look at UC as...
Market Consolidation and Changes

Market Consolidation and Changes

As we reach the end of 2017 there is more consolidation and changes in the telecommunications and unified communications market with indications that it will continue. Cisco announces Agreement to acquire BroadSoft Cisco and BroadSoft announced a definitive agreement...
Microsoft Teams

Microsoft Teams

Microsoft’s announcement to concentrate on Microsoft Teams as their cloud offering unified communications platform going forward may make them radical revolutionaries rather than evolutionary. Microsoft has laid out an enormous challenge.  They arguably lead the...
Cisco UC and Collaboration

Cisco UC and Collaboration

Cisco has not been as prominent in the unified communications and collaboration space for the last couple of years in New Zealand. This has allowed Microsoft to push hard into the local ICT market with Office 365 including Skype for Business. Is this all about to...
Spark is changing their Audio Conferencing

Spark is changing their Audio Conferencing

With everyone talking about unified communication (UC) and collaboration, including web and video, standard audio conferencing does not really get discussed very often. However, many more people use audio conferencing than have invested in UC and video conferencing....