Solution Design & Subject Matter Expertise
Identifying business needs and determining solutions to business problems. Solutions may include process improvement or organisational change.
Subject Matter Expertise (SME)
Quite often clients will have the core resources they require i.e. project managers, business analysts and solution architects but they do not have the specific telecommunications knowledge and expertise to meet the needs of a particular project or initiative. SME is a service that moulds our experience and skills around your existing resources to help make decisions, highlight detail that needs attention, validate design and ensure user requirements are met. SME delivers flexible resources to drive value from existing resources and ensure business objectives are met.
A simple, straightforward contract for ad-hoc consulting. Once agreed, it gives you ongoing access to TeleConsultants’ resources. It is a service that can cover design, advice or any small ah-hoc piece of work. OnCall is a convenient and cost-effective way to handle the small but significant issues that arise during day-to-day business. Services can range from simply talking something over to workshops, audits, reviews and small projects
Management and integration of diverse technologies, systems and contracts to produce a right-first-time solution
Make the move easier and guard against loss of service during relocation
Help you review and fine-tune your contact centre performance. Our first review considers technology, operations, culture and HR, advises on recommended improvements and their impact. Our second review reports on the progress made. A Health Check makes it easy to get view on how well your contact centre is performing
Mobile Radio (DMR, TETRA, APCO P25)
Planning, review, procurement and consulting services for mobile radio systems (radiotelephone or R/T) and associated radio dispatch systems. Throughout New Zealand, network and service providers are upgrading analogue mobile radio systems to digital technology complying with one of the following international open standards for mobile radio: Digital Mobile Radio (DMR), TETRA and APCO (P25).