Snapshotz Support
What is Snapshotz
CustomerServicesAudit is launching Snapshotz, a revolutionary self-audit tool, developed specifically for the Customer Service environment. For the first time, contact centre management has an assessment process that is as rigorous and as consistent as any financial audit. Designed to be fully self-contained and self-assessed, Snapshotz is available both as an online assessment tool and an audit workbook.
But what if you haven’t got the time or resources to take advantage of this exciting new product?
TeleConsultants at your Service
TeleConsultants can help. As Certified Snapshotz partners, we offer a full range of support, from ad-hoc assistance to full turnkey independent audits and other value-added services.
Basic Ad-hoc Assistance
Snapshotz’ comprehensive auditing tool addresses over 500 variables, grouped into 29 subsections, over 8 main functions:
- Corporate Objectives / Business Processes
- Customer Relationship Management
- Health & Safety / Staff Wellbeing
- Contact Centre Structure
- Recruitment / Retention / Remuneration
- Training
- Internal Communications
- Operational Metrics
Should you find yourself challenged by a particular area, TeleConsultants can assist, as and when you need. This means you have the flexibility to complete those Snapshotz sections you feel comfortable with, and still have expert assistance and mentoring for those areas that are more problematic.
And if I haven't got the time?
TeleConsultants can complete the basic Snapshotz Audit for you as a turnkey solution. You provide the documentation as required and TeleConsultants provide the expertise to analyse and evaluate your environment, based on the Snapshotz audit tool. You also get the added benefit of having an independent auditor to ensure objectivity.
Taking it to the Next Level
The Snapshotz Audit is a highly effective way of identifying those areas where you are successful as well as those areas that need some focused attention. Some areas - such as culture, morale, and esprit de corps - are not easily quantifiable. What do your staff, management and customers REALLY think? And when you do identify your challenges, how can you best address them?
TeleConsultants can tailor the Snapshotz audit solution to include Premium Services such as:
- Workshops with Staff, Management and even Customers, to get feedback straight from the source
- Onsite observations of the environment, information flows, processes and bottlenecks
- Recommendations on how to address both the issues identified by the Snapshotz audit, and those raised in the workshops / observations.
An Expert, Independent Review, The Easy Way
Together, TeleConsultants and the Snapshotz Audit make it easy to get an expert, independent and comprehensive review of your contact centre. The review gives you a picture of how well your centre is performing as well as valuable recommendations for fine-tuning.
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