Services
Strategic Planning
Identifies longer term (>1 year) strategic opportunities to improve competitive advantage.
Tactical Planning
Identifies improvements that will deliver more immediate benefits.
Master Planning
For governments, major corporates and similar organisations, that need a Master Plan that covers everything from the ground up. Moves from identifying demand and opportunities, appropriate infrastructures, services and revenue models through to contract development.
Feasibility Studies
Addresses the feasibility of a possible project. We help with defining high level requirements, preliminary design, funding strategies, risk and cost/benefit analyses, planning schedules and budgets.
Business Continuity
For when telecommunications is critical to your business and failure is unacceptable. We help you develop a practical and working plan that provides the appropriate level of security.
Technology Reviews
Look at your use of existing technology and offer solutions to current problems. Forward looking reviews consider developing technologies and applications that may affect your future communications structure.
Research and Analysis
- Due diligence, investment analysis and negotiation.
- Identify best practices.
- Identify business opportunities.
- Benchmark products and service benchmarking.
- Independent analysis of market share and market size.
- Legislative policy advice.
Contact Centre Development
Ensures your contact centre is set up to be a profit centre. Provides assistance with culture, personnel recruitment, training, management and reporting, as well as making the right technology choices.
Contact Centre Health Check
A review-recommend-review process to help you fine-tune contact centre performance. Our first review considers technology, operations, culture and HR - and advises on recommended improvements and their impact. Our second review reports on the progress made. CC Health Check makes it easy to get a periodic check-up on how well your contact centre is performing.
Contact Centre Continuous Improvement Service
An ongoing programme involving Mystery Shopper surveys, KPI reviews, mentoring and training, to help you develop and maintain customer service excellence. A flexible package that can be tailored to meet the needs of large and small organisations, CIS is a renewable 12 month programme.
OnCall
A simple, straightforward contract for ad-hoc consulting. Once agreed, it gives you ongoing access to TeleConsultants’ resources. OnCall is a convenient and cost-effective way to handle the small but significant issues that arise during day-to-day business. Services can range from simply talking something over to workshops, audits, reviews and small projects.
TelcoOptimiser
On-going support to help managers optimise their Information and Communication Technology (ICT) services. Includes: a benchmark review of all ICT services (with rationalisation recommendations); monthly executive summaries of billing, trends and potential problems; and six-monthly meetings to discuss current market trends and any other issues of concern. TelcoOptimiser is tailored to your needs.
Telecommunications Cost Benchmarking
Covers voice, data and mobile communications. The Benchmark Report lets you know whether your pricing is comparable with that of similar organisations or whether you would benefit, in terms of costs or services, from making changes. Provides a sound basis for discussions with telco suppliers.
Telecommunications Review
Achieve reduced telecommunications costs, increased efficiency and improved performance. The review begins with a close study of your infrastructure, services, contracts, invoicing, management processes – and then identifies tactical changes that can deliver immediate benefits.
Procurement – (RFI, RFP, RFT)
(Request for information, Request for proposal, Request for tender) Successfully navigate the procurement process so that what you ask for and what you get clearly and fully meet your needs.
Relocation
Make the move easier and guard against loss of service during relocation.
Project Management
Expert, experienced project management and quality assurance to ensure your project’s progress, budgets and schedules all proceed as expected.
Systems Integration
Management and integration of diverse technologies, systems and contracts to produce a right-first-time solution.
Legal Support and Litigation
Expert opinion on telecommunication and information issues as well as contract and dispute negotiation, mediation, and alternative dispute resolution.
Bid Management
Assistance to develop winning bids. Includes management of bid resources, commercial and technical responses and quality assurance.