News

Managing Mobility

TeleConsultants has carried out a number of telecommunications reviews over the last few months and mobile connections continue to be an issue. Considerable thought needs to be put into the most appropriate plans for a business.

Select a new telephony platform with your eyes open!

There are exciting opportunities with new telephony platforms to help your businesses be more efficient while also reducing costs. They will allow your business to be more responsive, quicker to market and deliver improved customer service. But embrace new technologies and services with your eyes wide open!

How UCaaS Worldwide relates to NZ

Gartner released MQ report for UCaaS, Worldwide in August. People in NZ would not recognise many of these players however this information should be considered if you are looking at UCaaS.

Contact Centres in the Cloud

The pace of change and the demands for understanding customers is increasing. Everyone is now talking about Omni channel contact centres however many contact centres are still basic call centres. Cloud contact centres, or CCaaS, could well provide affordable access to smaller users here in New Zealand.

Convergence of LTE(4G) and LMR Continues!

Convergence of mobile phone LTE (4G) and Land Mobile Radio (LMR) networks has been wanted for many years. Recently both Tait and Motorola announced new converged Mobile Radio / smartphone devices and there has been a couple of other announcements recently both locally, here in New Zealand, and Globally that influence this continuing convergence.

The Internet of Things (IoT)

The Internet of Things (IoT) at its core is simple. It’s about connecting “smart” devices, letting them talk to us, applications, and each other. The key is about data! All that data and automated use is designed to improve quality and make things more efficient.

Keeping an eye on mobile apps!

Most of us now are using smartphones and do not think twice before downloading a new app. With smartphones being a window to the enterprise, what does this mean for corporate security?

Unified communications is not just an IT project

Many organisations are implementing unified communications (UC) as a replacement to aging PABXs however implementing UC is not just an IT project. To get full value from the benefits of a UC project it needs to be embraced by the whole organisation. This means support and encouragement from executive and management teams.

Find hidden treasure in your telecommunications bill

How many businesses focus on cost savings and struggle to find the budget for ICT projects? Gartner tell us that telecommunications represents approximately 38% of ICT spend so CIOs and IT Managers should look for savings here to free up budget to fund more projects.

Which vendors play together nicely in the sandpit?

With traditional voice platform vendors now being Unified Communications (UC) vendors, functionality has increased dramatically but so has the complexity. Unfortunately, most clients are not working in a “greenfield” environment so leveraging previous investment and migrating over time is common. Great in theory – but in practice can it work, and is it cost effective?

Spark – New $2 per line charge for fraud protection

In February we posted an article reminding people that telephony fraud is still an issue that clients should be aware of and to make appropriate provisions to minimise risk.Since then we see that Spark has announced they will automatically charge its larger business customers an extra $2 a month for each voice line to protect them against mounting losses from PABX fraud.

2016, a big year for TaaS!

At the end of 2015 a list of twelve telecommunications providers were announced who were selected to provide telecommunications and managed security services to Government. This is proposed to save at least $20-$30 million within the first two years.

Corporate Telephony and Unified Communications

Over the past few years there has been considerable change in the corporate telephony market. There is consolidation of some of the traditional players and the entry to the market of additional vendors based on pure IP solutions i.e. Cisco, ShoreTel and software vendors i.e. Microsoft. All now compete in both corporate telephony and Unified Communications.

A new twist to telephony fraud

A couple of years ago we wrote an article on phone hacking, nothing to do with the Leveson inquiry, but telephony fraud. A lot of what we reported then is still relevant today. However, the hackers have learnt some new tricks.

What to look at in 2016

As we start a new year there are many market commentators predicting their top ten focus lists for 2016. We have looked at what people are saying and would like to suggest combining some of these to create what we think is relevant for our clients.

Helping Debtworks make telecommunications savings

Debtworks is a leading provider of debt collection, credit management and loan portfolio management services with offices throughout New Zealand. Put simply, Debtworks collect cash.

With existing telco contracts coming up for renewal, the Board decided to “‘go to market’ to ensure they were getting the most cost effective solution for their business both now and as they grew.

Session Border Controllers

A critical component in delivering SIP-based communications is the device that helps you secure your SIP and VoIP connectivity. A Session Border Controller (SBC) provides a more secure interface for SIP trunking and remote worker connectivity.

Tollfree Numbers 0800 and 0508

The main reason people use tollfree services (0800 and 0508 numbers) is to allow people to call you free of charge, therefore making it easier or more attractive to do so. Possibly with some marketing word numbers such as 0800 CALL US or 0800 BUSINESS. However there are many other benefits of using tollfree numbers that are less understood and underutilised.

UFB, or not UFB, that is the question

We have had a number of conversations with clients and service providers about UFB. What is UFB and what is a ‘UFB like’ service? So what is UFB and as a user, should I care?

Telephony for SMEs – Avoid the pitfalls!

SMEs are agile and can quickly take advantage of new technologies. VoIP, unified communications and Cloud PABX are examples of these technologies and they can be fast to deploy. But that very ease and speed can sometimes create issues.