In February we posted an article reminding people that telephony fraud is still an issue that clients should be aware of and to make appropriate provisions to minimise risk.Since then we see that Spark has announced they will automatically charge its larger business customers an extra $2 a month for each voice line to protect them against mounting losses from PABX fraud.
The focus on customer experience has grown dramatically over recent years. Customer experience is crucial for the future of businesses. It always has been, but in an era of “empowered” customers with higher expectations, it is even more so.
At the end of 2015 a list of twelve telecommunications providers were announced who were selected to provide telecommunications and managed security services to Government. This is proposed to save at least $20-$30 million within the first two years.
Over the past few years there has been considerable change in the corporate telephony market. There is consolidation of some of the traditional players and the entry to the market of additional vendors based on pure IP solutions i.e. Cisco, ShoreTel and software vendors i.e. Microsoft. All now compete in both corporate telephony and Unified Communications.
A couple of years ago we wrote an article on phone hacking, nothing to do with the Leveson inquiry, but telephony fraud. A lot of what we reported then is still relevant today. However, the hackers have learnt some new tricks.
As we start a new year there are many market commentators predicting their top ten focus lists for 2016. We have looked at what people are saying and would like to suggest combining some of these to create what we think is relevant for our clients.
Debtworks is a leading provider of debt collection, credit management and loan portfolio management services with offices throughout New Zealand. Put simply, Debtworks collect cash.
With existing telco contracts coming up for renewal, the Board decided to “‘go to market’ to ensure they were getting the most cost effective solution for their business both now and as they grew.
NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. To do it they engaged TeleConsultants to define their business requirements and find the best solution.
A critical component in delivering SIP-based communications is the device that helps you secure your SIP and VoIP connectivity. A Session Border Controller (SBC) provides a more secure interface for SIP trunking and remote worker connectivity.
The main reason people use tollfree services (0800 and 0508 numbers) is to allow people to call you free of charge, therefore making it easier or more attractive to do so. Possibly with some marketing word numbers such as 0800 CALL US or 0800 BUSINESS. However there are many other benefits of using tollfree numbers that are less understood and underutilised.
We have had a number of conversations with clients and service providers about UFB. What is UFB and what is a ‘UFB like’ service? So what is UFB and as a user, should I care?
SMEs are agile and can quickly take advantage of new technologies. VoIP, unified communications and Cloud PABX are examples of these technologies and they can be fast to deploy. But that very ease and speed can sometimes create issues.
WebRTC has been talked about for some time but most people have probably never really paid too much attention to it. It is only when working with clients on Unified Communications (UC) projects, including remote videoconference, that has helped us understand the benefits.
In last month’s Apropos we ran an article about Spark’s announcement they are to switch off New Zealand’s paging network in March 2017. At the time there was little to say other than it is happening. Really it was of no great surprise with the only difference now being that we finally have a date and it is not that far out. Businesses need to plan the future as soon as possible.
Back in the day … You typically had a PABX and voicemail. If you were lucky someone may have paid extra for audioconference ability. There were capacity constraints on how many conferences could be held at one time and how many people could join in. If you did not have audioconferencing on your PABX, well there were 3rd party providers – Telecom (Spark) being the most popular, but they were not the only one.Video conferencing was for those with very deep pockets.IP networking and UC (Unified Communications) have radically changed the landscape. let’s see how.
Spark has just announced it will switch off New Zealand’s paging network in March 2017. Pagers pre-date mobile phones but are still a popular means of contacting workers. About 1000 organisations still use pagers. They are still well used by such as the emergency services (Fire, Police and Ambulance), government workers in remote areas and courier companies.
SIP trunks have been around for a number of years but you could say that New Zealand has been slow to get going with SIP. A few years ago the niche internet players used it as a way to target the main Telcos offering cheaper calls, but quality was sometimes questionable. Now there are robust SIP services available including from the main Telcos.
According to research by PwC in June CEOs are more concerned about the impact of a skills shortage on their business than at any point in the last six years. Businesses are faced with a complex and shifting world where technology is driving huge changes.
So you have moved your company to a centralised IP telephony system and should by now be benefiting with a much lower telco bill – well, perhaps. Maybe the savings are not looking quite as large as expected or not as good as they could be. But why? Call rates aside, the only way to maximise your savings is by getting rid of your legacy phone lines. Sometimes it seems easier said than done!
There has been talk on how far cellular technology will eat into traditional mobile radio markets. It is another area of convergence.
Despite what some vendors may suggest, it’s important to remember that UC isn’t one tool. UC is a solution that pulls together all of the communication that you’re already using (plus some new ones you may want to add) so you can communicate through a consistent interface and experience. The key is to make it as simple as possible for the user.
With the drive to Cloud, data centres with ‘big data’ and mobility telco services are key to cost effective IT. According to Gartner telco spend represents over 40% of worldwide IT spend.
Like many small businesses, TeleConsultants has embraced the Cloud and upgradedour Internet connection to Ultra-Fast Broadband (UFB). All this is now working fine without the need for any replacement server onsite. So what about our PABX?
TeleConsultants has been having conversations with clients, vendors and service providers during 2014, so what’s in store for 2015?