With everyone talking about unified communication (UC) and collaboration including web and video, standard audio conferencing does not really get discussed very often. However, many more people use audio conferencing than have invested in UC and video conferencing.
TeleConsultants has carried out a number of telecommunications reviews over the last few months and mobile connections continue to be an issue. Considerable thought needs to be put into the most appropriate plans for a business.
There are exciting opportunities with new telephony platforms to help your businesses be more efficient while also reducing costs. They will allow your business to be more responsive, quicker to market and deliver improved customer service. But embrace new technologies and services with your eyes wide open!
Gartner released MQ report for UCaaS, Worldwide in August. People in NZ would not recognise many of these players however this information should be considered if you are looking at UCaaS.
The pace of change and the demands for understanding customers is increasing. Everyone is now talking about Omni channel contact centres however many contact centres are still basic call centres. Cloud contact centres, or CCaaS, could well provide affordable access to smaller users here in New Zealand.
Convergence of mobile phone LTE (4G) and Land Mobile Radio (LMR) networks has been wanted for many years. Recently both Tait and Motorola announced new converged Mobile Radio / smartphone devices and there has been a couple of other announcements recently both locally, here in New Zealand, and Globally that influence this continuing convergence.
The Internet of Things (IoT) at its core is simple. It’s about connecting “smart” devices, letting them talk to us, applications, and each other. The key is about data! All that data and automated use is designed to improve quality and make things more efficient.
Most of us now are using smartphones and do not think twice before downloading a new app. With smartphones being a window to the enterprise, what does this mean for corporate security?
Many organisations are implementing unified communications (UC) as a replacement to aging PABXs however implementing UC is not just an IT project. To get full value from the benefits of a UC project it needs to be embraced by the whole organisation. This means support and encouragement from executive and management teams.
How many businesses focus on cost savings and struggle to find the budget for ICT projects? Gartner tell us that telecommunications represents approximately 38% of ICT spend so CIOs and IT Managers should look for savings here to free up budget to fund more projects.
Every year or so, mobile contracts expire and we are faced with a new shiny proposal on our desk. It looks good. The savings look good but is it minimising what you should be spending?
With vendors and service providers extoling the benefits of unified communications (UC) and mobility, do they work together or against each other to allow clients to take advantage of some of the benefits?
With traditional voice platform vendors now being Unified Communications (UC) vendors, functionality has increased dramatically but so has the complexity. Unfortunately, most clients are not working in a “greenfield” environment so leveraging previous investment and migrating over time is common. Great in theory – but in practice can it work, and is it cost effective?
In February we posted an article reminding people that telephony fraud is still an issue that clients should be aware of and to make appropriate provisions to minimise risk.Since then we see that Spark has announced they will automatically charge its larger business customers an extra $2 a month for each voice line to protect them against mounting losses from PABX fraud.
The focus on customer experience has grown dramatically over recent years. Customer experience is crucial for the future of businesses. It always has been, but in an era of “empowered” customers with higher expectations, it is even more so.
At the end of 2015 a list of twelve telecommunications providers were announced who were selected to provide telecommunications and managed security services to Government. This is proposed to save at least $20-$30 million within the first two years.
Over the past few years there has been considerable change in the corporate telephony market. There is consolidation of some of the traditional players and the entry to the market of additional vendors based on pure IP solutions i.e. Cisco, ShoreTel and software vendors i.e. Microsoft. All now compete in both corporate telephony and Unified Communications.
A couple of years ago we wrote an article on phone hacking, nothing to do with the Leveson inquiry, but telephony fraud. A lot of what we reported then is still relevant today. However, the hackers have learnt some new tricks.
As we start a new year there are many market commentators predicting their top ten focus lists for 2016. We have looked at what people are saying and would like to suggest combining some of these to create what we think is relevant for our clients.
Debtworks is a leading provider of debt collection, credit management and loan portfolio management services with offices throughout New Zealand. Put simply, Debtworks collect cash.
With existing telco contracts coming up for renewal, the Board decided to “‘go to market’ to ensure they were getting the most cost effective solution for their business both now and as they grew.
NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. To do it they engaged TeleConsultants to define their business requirements and find the best solution.
A critical component in delivering SIP-based communications is the device that helps you secure your SIP and VoIP connectivity. A Session Border Controller (SBC) provides a more secure interface for SIP trunking and remote worker connectivity.
The main reason people use tollfree services (0800 and 0508 numbers) is to allow people to call you free of charge, therefore making it easier or more attractive to do so. Possibly with some marketing word numbers such as 0800 CALL US or 0800 BUSINESS. However there are many other benefits of using tollfree numbers that are less understood and underutilised.
We have had a number of conversations with clients and service providers about UFB. What is UFB and what is a ‘UFB like’ service? So what is UFB and as a user, should I care?