Merry Christmas and a Happy New Year

Season’s greetings from the team at TeleConsultants. We thank you for your support throughout 2017 and wish you and your families a very happy and safe festive season

Market Consolidation and Changes

As we reach the end of 2017 there is more consolidation and changes in the telecommunications and unified communications market with indications that it will continue.

Microsoft Teams

Microsoft announce they will concentrate on Microsoft Teams as their cloud offering unified communications platform going forward.  They arguably lead the market with new technology and global vendor cloud however will enterprises be able to keep up. 

Cisco UC and Collaboration

Cisco has not been as prominent in the unified communications and collaboration space for the last couple of years in New Zealand. Is this all about to change?

The new Genesys

At the beginning of August, TeleConsultants attended the G-Summit conference held by Genesys. It was particularly interesting to see how the new Genesys was fairing.

Workforce Management

For contact centres, management of workforce resources continue to be a major issue and resources are the largest cost.

Contact Centre Solution Options

In May, Gartner released its annual Magic Quadrant report for Contact Centre Infrastructure (CCI). This raised the question of where have some of the other players gone, with now only two vendors, Cisco and Genesis, in the leaders quadrant. And where does that leave organisations in New Zealand that see managing customer interactions is critical to their success.

Implementing Centralised UC Solutions

TeleConsultants is increasingly being asked to provide technical project management services to help our clients implement solutions. This is partly from a need to minimise full time resources and also from recognition that this is a specialist area of ICT. Engaging specialist resources means the correct people are involved and ensures that key issues are not overlooked by the different delivery groups.

Spark – Public Paging Network Closure

The Spark public paging network will close on 30 June 2017.TeleConsultants has been working with clients to find alternatives since 2015, when Spark announced the closure. If you are still unsure how you will replace this service in your business please contact us.

What’s happening in Mobile Radio?

TeleConsultants attended the Comms Connect Wellington conference in April. This continues the many years of RFUANZ conferences, who remain Association Partner for the event. The conference highlighted the best in radio and wireless communications from narrow-band radio to PTT over cellular, and from professional LTE to satellite communications

Help us to help you!

We know everyone is busy and that sometimes we think working with others will take up even more time. The truth is often it only takes a small amount of time and then we ease the workload and remove issues.Don’t put things off any longer. We always deliver considerably more value than we cost.

Enterprise Connect 2017

The Enterprise Connect Conference is one of Unified Communications (UC) major annual events and took place in Florida at the end of March. It is an opportunity to understand industry trends and for vendors to announce new technology.

Evolving TeleConsultants Services

Whilst our core services remain consistent the requirements of clients vary by organisation and they need to be adapted over time to stay in line with changing business strategies and technology. As communications is a key part of Digital Transformation we are finding clients are looking to tap into our skills and expertise in slightly different ways.

Outdated or Unused Services

You have moved your company to a centralised IP telephony system and should by now be benefiting with a much lower telco bill – well, perhaps. Maybe the savings are not looking quite as large as expected or not as good as they could be. But why?

Avaya Clients

Enterprise customers need to do their due diligence and, while hoping Avaya remains intact, plan for the worst

2017 Calendars

TeleConsultants desk calendars featuring spectacular views of New Zealand.

What has happened in 2016?

As we reach the end of 2016 it has been another interesting year with more consolidation of some major players in the enterprise voice market.