In May, Gartner released its annual Magic Quadrant report for Contact Centre Infrastructure (CCI). This raised the question of where have some of the other players gone, with now only two vendors, Cisco and Genesis, in the leaders quadrant. And where does that leave organisations in New Zealand that see managing customer interactions is critical to their success.
TeleConsultants is increasingly being asked to provide technical project management services to help our clients implement solutions. This is partly from a need to minimise full time resources and also from recognition that this is a specialist area of ICT. Engaging specialist resources means the correct people are involved and ensures that key issues are not overlooked by the different delivery groups.
The Spark public paging network will close on 30 June 2017.TeleConsultants has been working with clients to find alternatives since 2015, when Spark announced the closure. If you are still unsure how you will replace this service in your business please contact us.
TeleConsultants attended the Comms Connect Wellington conference in April. This continues the many years of RFUANZ conferences, who remain Association Partner for the event. The conference highlighted the best in radio and wireless communications from narrow-band radio to PTT over cellular, and from professional LTE to satellite communications
On 19 April Spark announced it is switching from the ageing Public Switched Telephone Network (PSTN). The replacement next generation IP-based network is the Converged Communications Network (CCN).
We know everyone is busy and that sometimes working with others will take up even more time. We often find it takes quite some time for clients to engage us, but we are confident we always deliver considerably more value than we cost.
The Enterprise Connect Conference is one of Unified Communications (UC) major annual events and took place in Florida at the end of March. It is an opportunity to understand industry trends and for vendors to announce new technology.
Whilst our core services remain consistent the requirements of clients vary by organisation and they need to be adapted over time to stay in line with changing business strategies and technology. As communications is a key part of Digital Transformation we are finding clients are looking to tap into our skills and expertise in slightly different ways.
You have moved your company to a centralised IP telephony system and should by now be benefiting with a much lower telco bill – well, perhaps. Maybe the savings are not looking quite as large as expected or not as good as they could be. But why?
Enterprise customers need to do their due diligence and, while hoping Avaya remains intact, plan for the worst
ShoreTelOne Global Partner Conference in December. A vendor worth keeping an eye on in 2017 and beyond!
TeleConsultants desk calendars featuring spectacular views of New Zealand.
Gartner Says Global IT Spending to Reach $3.5 Trillion in 2017. Analysts Discuss Impact of Brexit and U.S. Presidential Election.
As we reach the end of 2016 it has been another interesting year with more consolidation of some major players in the enterprise voice market.
With everyone talking about unified communication (UC) and collaboration including web and video, standard audio conferencing does not really get discussed very often. However, many more people use audio conferencing than have invested in UC and video conferencing.
TeleConsultants has carried out a number of telecommunications reviews over the last few months and mobile connections continue to be an issue. Considerable thought needs to be put into the most appropriate plans for a business.
There are exciting opportunities with new telephony platforms to help your businesses be more efficient while also reducing costs. They will allow your business to be more responsive, quicker to market and deliver improved customer service. But embrace new technologies and services with your eyes wide open!
Gartner released MQ report for UCaaS, Worldwide in August. People in NZ would not recognise many of these players however this information should be considered if you are looking at UCaaS.
The pace of change and the demands for understanding customers is increasing. Everyone is now talking about Omni channel contact centres however many contact centres are still basic call centres. Cloud contact centres, or CCaaS, could well provide affordable access to smaller users here in New Zealand.
Convergence of mobile phone LTE (4G) and Land Mobile Radio (LMR) networks has been wanted for many years. Recently both Tait and Motorola announced new converged Mobile Radio / smartphone devices and there has been a couple of other announcements recently both locally, here in New Zealand, and Globally that influence this continuing convergence.
The Internet of Things (IoT) at its core is simple. It’s about connecting “smart” devices, letting them talk to us, applications, and each other. The key is about data! All that data and automated use is designed to improve quality and make things more efficient.
Most of us now are using smartphones and do not think twice before downloading a new app. With smartphones being a window to the enterprise, what does this mean for corporate security?
Many organisations are implementing unified communications (UC) as a replacement to aging PABXs however implementing UC is not just an IT project. To get full value from the benefits of a UC project it needs to be embraced by the whole organisation. This means support and encouragement from executive and management teams.
How many businesses focus on cost savings and struggle to find the budget for ICT projects? Gartner tell us that telecommunications represents approximately 38% of ICT spend so CIOs and IT Managers should look for savings here to free up budget to fund more projects.