Call Centre Calculator

Need a quick snapshot of your call centre’s resourcing requirements? We have developed a useful spreadsheet that allows you to enter in a few simple variables (such as call volumes, call durations etc) and then calculate their impact on a variety of hourly KPIs and statistics. For a sample 24 hour period you can estimate FTE requirements, expected service levels (% and seconds), % Abandoned, ASA, Trunk Requirements, % Agent Utilisation etc. The Calculator is also valuable when considering "What If?" scenarios.

Want a copy? Email us with your details.