Case Studies

Strategy & Planning

Kiwi Strategy for Iran - Master/Strategic Planning

TeleConsultants helps the island of Qeshm plan for a big future

The Situation

Qeshm island, just off the southern coast of Iran, has big plans to become the Gulf’s leading free-trade area. Understanding the need to develop the world-class services necessary to attract international investment, the Qeshm Free-trade Authority (QFA) commissioned a range of master plans for infrastructure development.

From airport to telecommunications
One such was an airport master plan by Airways International. Early work on this made it obvious that a major telecommunications upgrade would also be necessary. QFA enlarged its plans to include the development of a leading-edge telecommunications network throughout the island, one that would support its vision of economic growth. TeleConsultants was tasked with the project.

The Solution

Long distance planning
We worked closely with Airways International so that we understood what they needed to support the airport master plan. We talked to government and QFA officials in Teheran and Qeshm, to Iranian telecommunications specialists, and to managers of international companies based in Qeshm to ensure we understood the needs of all stakeholders. We gathered local information on government and QFA regulations, and on population, economic and telecommunication trends. We detailed the existing telecommunications assets and infrastructure and considered the various technology and commercial options. After several visits and iterations we delivered a telecommunications master plan that can fulfil QFA’s strategic vision.

Telecommunications Master Plan
The Authority now has a development concept for a modern, robust and future-proof telecommunications environment that builds on the existing infrastructure – and can support the developing needs of the island.

Solution Design & Subject Matter Expertise

How NZ Red Cross streamlined communications

NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. The aims were improving productivity, improving internal communication and collaboration, improving organisational cohesiveness and reducing costs. To do it they engaged TeleConsultants to define their business requirements and find the best solution.

The situation

NZ Red Cross has over 10,000 volunteers, 5,000 members, 90 branches/groups and 480 staff. They need resilient communications systems and information services and the ability to easily manage calls – especially when disaster strikes. Existing systems were not meeting requirements. They were standalone, obsolete, inefficient and costly to operate.

Key objectives for the project were to:

  • Have the multi-faceted NZ Red Cross organisation working together in a more collaborative and cohesive way
  • Be able to deliver calls to the appropriate person directly or with one hop
  • Realise annual cost savings of 10% for voice, WAN, and mobile solutions
  • Realise annual cost savings of 10% for national travel costs through use of video conferencing

 

With limited internal resources available, NZ Red Cross brought in TeleConsultants to provide targeted subject matter expertise to the project.

What we did

 TeleConsultants involvement included:

  • Identify existing and future business needs
  • Working with NZ Red Cross to identify key functional groups
  • Run workshops to understand how the functional groups communicated and what value they could get from a single enterprise platform and UC (Unified Communications), including video
  • Translating the business needs into functional requirements for the RFP
  • The Business Analysis findings then fed seamlessly into other project stages also carried out by TeleConsultants
    • Telecommunications Review
    • Vendor selection and a robust RFP procurement process
    • Project Management of the rollout to a fully working solution

Results

 With the implementation of a new national UC solution and telecommunications services, Red Cross was easily able to meet or even exceed their objectives and provide:

  • An improved customer experience when calling NZ Red Cross
  • Improved internal communication and collaboration
  • Improved organisational cohesiveness through the use of a single communications system linking all staff and offices
  • Ability to take advantage of the more advanced technologies now available
  • Achieve nearer 50% savings on telco services rather than the 10% objective

TeleConsultants worked with diverse groups and users within Red Cross to ensure we understood their unique requirements and how Unified Communications could help the different parts of our businessWayne Sims (CIO)

Contact Centre Health Check - Financial Services

Contact Centre Health Check gives finance Customer Service Centre a big tick – and points the way to even finer performance

Client

Sovereign – Financial Services

The Situation

How good are we? And what can we do better? That’s what financial services company Sovereign wanted to know about its Customer Service Centre. Although there was a generally positive regard for the CSC, they knew it could be improved and wanted an independent view to assist in future development.
The Solution

TeleConsultants’ Health Check gave Sovereign the expert, unbiased perspective they needed.

Based on contact centre data, call statistics, infrastructure information – and information gathered at interviews and onsite workshops – our review revealed a successful and professional operation, although one that could benefit from change and development.

Specifically, we focussed on operational and cultural issues, looking at how the Customer Service Representatives could become more productive and effective through better recruitment, support and management.

Some changes, such as improvements in the physical working environment to support the CSRs’ productivity, were relatively ‘easy’. Others were ‘softer’ and required time and management commitment to implement.

Changing the perception of the contact centre, both internally, and throughout the wider company, was seen as a key issue. To achieve this, new approaches to company communications, recruitment and career development of staff were recommended.

The big tick

Three months later, TeleConsultants’ follow-up review revealed:

  • Improved day-to-day operation of the contact centre and a more motivated, productive and involved workforce, evidenced in feedback from agents and supervisors alike
  • Role specific recruitment for contact centre already showing benefits
  • Higher internal recognition of contact centre success, especially amongst senior management
  • Action to remedy identified operational risks begun
  • The contact centre management has taken on board all of our recommendations.
  • The transformation of an already competent contact centre into a flagship of outstanding customer service is well underway
Contact Centre Health Check - Telco Customer Service Centre

The Customer Service Centre for a New Zealand telco found itself in trouble – inadequate resourcing and inconsistent and unacceptable service levels were resulting in frustrated staff and unhappy customers. TeleConsultants’ Health Check helped them find the way out.

The Situation

Always fire-fighting
A combination of rapid growth, a historically entrepreneurial management style and on-going service issues, meant that fire-fighting had become the normal mode of operation. Priority was given to those tasks that would have an immediate impact. Forward planning, forecasting, resource planning and development were minimal or nonexistent

Finally, management roles and responsibilities were extremely fluid, with many tasks being undertaken by those who COULD, rather than those who SHOULD, resulting in high levels of stress and frustration.

The Solution

Understand what is and what might be

First we completed a Contact Centre Health Check review to help the management team understand exactly what was happening in the CSC and to prioritise an action plan.
With the review completed, the management team recognised that dealing with the issues raised and the future development of the contact centre would demand too much of their overstretched resources. TeleConsultants stepped in, providing an on-site presence to progress the recommendations until the management team was able to take over.

Benefits

  • Assistance with upgrading the technical infrastructure
  • Consolidation and rationalisation of queue callflows and quantities – to a third of their original size and complexity
  • Review and rationalisation of the management structure, roles and responsibilities
  • Review, creation and documentation of formal processes for new and existing tasks
  • Business Continuity and Disaster Recovery assessment
  • Mentoring and on-call advice on a wide variety of CSC related areas

Improvement is a constant Work in Progress

Changes for the better were seen almost immediately – even outsiders commented on the improved energy and attitude of CSC staff. Within weeks, call abandonment rates had halved, recruitment was up, absenteeism was down and the necessary resources were coming onstream. The management team is confident the improvements will continue; the CSC can now proactively drive its own operation, rather than be driven by outside factors..

Cost Control & Savings

Telecommunications Review for NZ Red Cross

NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. The aims were improving productivity, improving internal communication and collaboration, improving organisational cohesiveness and reducing costs. To do it they engaged TeleConsultants to define their business requirements and find the best solution.

The situation

 NZ Red Cross has over 10,000 volunteers, 5,000 members, 90 branches/groups and 480 staff. They need resilient communications systems and information services and the ability to easily manage calls – especially when disaster strikes. Existing systems were not meeting requirements. They were standalone, obsolete, inefficient and costly to operate.

Key objectives for the project were to:

  • Have the multi-faceted NZ Red Cross organisation working together in a more collaborative and cohesive way
  • Be able to deliver calls to the appropriate person directly or with one hop
  • Realise annual cost savings of 10% for voice, WAN, and mobile solutions
  • Realise annual cost savings of 10% for national travel costs through the use of video conferencing

With limited internal resources available, NZ Red Cross brought in TeleConsultants to provide targeted subject matter expertise to the project.

What we did

 TeleConsultants involvement included:

  • A comprehensive review of the NZ Red Cross network including voice, mobile and data services
  • Audit of existing PABXs throughout NZ
  • Consider how to drive down costs while maintaining or improving service
  • Identifying any issues or areas for improvement that should be addressed in the RFP
  • Developing a design concept for a replacement network
  • The Telecommunications Review findings then fed seamlessly into other project stages also carried out by TeleConsultants
    • Business Analysis / Consulting  workshops
    • Vendor selection and a robust RFP procurement process
    • Project Management of the rollout to a fully working solution

Results

 The Telecommunications Review provided a clear understanding of our current services, how NZ Red Cross could utilise existing or new services better and ensured a solid platform to benefit from the RFP.

TeleConsultants review of our current systems and services provided a very clear view of our telecommunications that enabled us to go to the market for only those services that the business needed and would benefit Red Cross          …Wayne Sims (CIO)

Getting Wise with telecommunications spend!

Looking for telco savings, the Wise Group, finds easy wins with TeleConsultants telecommunication review

Changing technology and exploring SIP options underway, the Wise Group wanted to understand its telecommunications services. They knew savings and improvements could be made but with billing spread across 22 statements how should they proceed?

The situation

The Wise Group (Wise) is one of the largest non-government providers of community-based mental health and wellness services in New Zealand. Wise looks after over 12 organisations and a total of 59 sites across New Zealand and was looking to understand their telecommunications spend. They felt there were a number of historic services that they could rationalise and remove and could see the benefits of moving to SIP, but what and how should they transition? Their contracts were coming up for renewal but what did they need?

What we did

TeleConsultants analysed their telecommunications contracts and billing which included

  • Reviewing  the current infrastructure including voice, mobile and data services
  • Comparing current Wise rates against market rates
  • Considering how to drive down telecommunication costs while maintaining or improving services
  • Identifying any areas for improvement and optimisation and recommending appropriate change

The report summarised nine key areas of service improvement and costs saving. In all, TeleConsultants found potential savings of over $70,000 per annum.

Results

TeleConsultants review provided a complete overview of Wise telecommunications services across all organisations and locations. It provided a platform for ongoing management of the services and boosted the Wise cost saving efforts, identifying areas where significant savings could be made.

Moving forward Wise was confident about the services they require and about the value they will get from their telecommunications services.

“I have to admit to being sceptical at first but the TeleConsultants review was extremely thorough and the return on investment was less than one week!”

Mark Thorn – General Manager Information Services

Simpson Grierson finds TelcoOptimiser makes dollars and sense

Law firm Simpson Grierson gets clarity on the spend, trends and services of their telecommunications.

The Situation

The IS Manager found it near-impossible to get a clear view of the company’s telecommunications services and spend. Faced with complex, error-prone and poorly presented invoices, the IS Manager doubted all telco billing, lacked hard information for comparing alternative propositions, and faced top management questions with no real assurance that the answers were right.

The Solution

TelcoOptimiser offered a way out
First, we completed an in-depth review of their telecommunications infrastructure which fed into an initial baseline report. This detailed all their telecommunications services and identified where changes could and should be made. Then we moved onto providing regular management reports that tracked internal trends, analysed spend and provided professional advice on identified issues.

Immediate Benefits – and beyond
The initial baseline report identified refunds due because of incorrect rate application, potential Disaster Recovery risks, and redundant services that could be relinquished. In all these areas TeleConsultants worked with suppliers to remedy the problems.

The monthly management reports provide Executive Overviews of the company’s telecommunications. They track spend and internal trends by appropriate category and alert the IS Manager to any anomalies or spending developments. Additionally, six-monthly review meetings provide information on market changes and trends.

The IS Manager now has billing figures that make sense and can quickly and confidently respond to top management queries about spend, systems and trends. Management can focus, without distraction on the larger IS issues that concern Simpson Grierson.

“TeleConsultants, from the first, has made it easier for our firm to get the kind of information we need to successfully manage our communications. Their initial review identified clear areas where savings could be made. Immediate savings were around $30,000 and there are ongoing benefits in costs and performance. Their continued involvement means we are confident that we are paying only what we should be – and that we can keep up with the changes in the market.”

Val Fogg, IS Director, Simpson Grierson

TelcoOptimiser makes a good thing better for Noel Leeming

Looking for telco savings, retailer Noel Leeming Group, finds easy wins with TelcoOptimiser

With a review of its telecommunications already underway, Noel Leeming Group found TelcoOptimiser a perfect fit for identifying additional areas where immediate savings and improvements could be made.

The Situation

Noel Leeming Group (NLG), a major retail chain encompassing over 90 Noel Leeming and Bond & Bond stores, was looking for ways to reduce telecommunication spend. They had already initiated a number of projects including:

  • PABX support
  • Planning a replacement nationwide PABX network
  • Negotiating new telco supply contracts

They were well on track to reducing spend when a TelcoOptimiser review identified ways they could make further significant savings, many of which were quick and easy to make.

What we did

Before we could report and recommend we had to get to know the company’s telecommunications so we:

  • Reviewed contracts
  • Benchmarked rates
  • Compared supplied services against what the business actually needed

Our Optimisation report provided the analysis and focus to support NLG making cost-saving changes at all levels, from branch to head office. Network optimisation will bring NLG double benefits: immediate savings by reducing unnecessary expenses and future savings because the upcoming nationwide PABX project will now be rolled out for a leaner, more appropriate telecommunications network.
In all, TelcoOptimiser found potential savings of over $150,000 per year.

The Solution

TelcoOptimiser boosted the Group’s cost saving efforts, identifying areas where significant savings could be made quickly. The monthly reports that followed the initial review meant that management could monitor progress and get the specific analysis they required.

Additionally, TeleConsultants’ involvement also meant that a “friendly expert” was available for discussions about what was happening elsewhere in their telecommunications cost savings exercise.

Telecommunications Review Gets Right Result for Financial Services Group

$1 million+ savings from Telecommunications Review: Financial Services Group works smarter and tames telecommunications spend.

An independent telecommunications review for a financial services group found cost savings and identified how the group could apply smarter management to its telecommunications.

The Situation

A Financial Services group was alarmed at the level of their telecommunication spend

Billing was hard to understand, and it was difficult to identify if errors and over-consumption were occurring. As major telecommunications users they wanted to be sure that their current contracts were “the best deal possible” – and that they were managing their telecommunications well.

With their own staff fully committed to other projects, they asked to TeleConsultants to take on the problem.

The Solution

TeleConsultants’ first task was to map what was largely unknown. No coherent, overall picture of the group’s telecommunications services existed, so we developed working diagrams of the telecommunications networks, against which we could check billing.

We reviewed contracts, invoices and computer based billing information, for the previous 3 years and matched costs against existing services and requirements. Discrepancies and inconsistencies discovered became the basis for refund negotiation or service realignment. Documentation for each identified issue included a summary, $ value and justification. TeleConsultants managed the refund process and supported management in renegotiating telco contracts.

TeleConsultants worked within tight client constraints, observing strict change control procedures, ensuring sensitivity to existing supply agreements and keeping client staff time/involvement to a minimum. Before committing significant resources to pursue any particular issue, we always checked with the client, asking “Is this reasonable and what is it worth?”

The payoff

Reduced telecommunications costs: 7% savings on current telecommunications spend.

  • Billing errors were identified and refunds delivered
  • Excess capacity was highlighted and relinquished
  • Opportunities to negotiate improved deals identified

Smarter telecommunications management

  • Improved documentation and records for current infrastructure
  • Identified ways of “working smarter”
  • Value Added identification of issues and strategic/tactical recommendations

The Group gained immediate and ongoing benefits in terms of efficiency and cost effectiveness.
This Telecommunications Review resulted in overall cost savings in excess of $1 million.

Vendor Selection & Management

NZ Red Cross telecommunications vendor selection

NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. The aims were improving productivity, improving internal communication and collaboration, improving organisational cohesiveness and reducing costs. To do it they engaged TeleConsultants to define their business requirements and find the best solution.

The situation

NZ Red Cross has over 10,000 volunteers, 5,000 members, 90 branches/groups and 480 staff. They need resilient communications systems and information services and the ability to easily manage calls – especially when disaster strikes. Existing systems were not meeting requirements. They were standalone, obsolete, inefficient and costly to operate.

Key objectives for the project were to:

  • Have the multi-faceted NZ Red Cross organisation working together in a more collaborative and cohesive way
  • Be able to deliver calls to the appropriate person directly or with one hop
  • Realise annual cost savings of 10% for voice, WAN, and mobile solutions
  • Realise annual cost savings of 10% for national travel costs through use of video conferencing

With limited internal resources available, NZ Red Cross brought in TeleConsultants to provide targeted subject matter expertise to the project.

What we did

TeleConsultants involvement included:

  • Advised on vendors and service providers that best suited NZ Red Cross to issue the RFP to in the three key areas of enterprise communications, WAN and mobile
  • Prepared RFP which focused on NZ Red Cross’s requirements and was flexible enough to accommodate varying vendors solutions
  • Allowing for commercial options – Capex or Opex
  • Service level requirements to ensure quality ongoing service
  • Manage the RFP, including responses to questions and vendor presentations
  • Evaluation of responses against NZ Red Cross’s business and functional requirements
  • Advised and assisted contract negotiation
  • The Vendor Selection and Procurement process then fed seamlessly into other project stages also carried out by TeleConsultants
    • Telecommunications Review
    • Business Analysis / Consulting
    • Project Management of the rollout to a fully working solution

Results

With a clear set of requirements, a robust and transparent RFP process and select group of best-of-breed vendors the desired outcome was achieved.

With the implementation of a new national voice platform, NZ Red Cross was easily able to deliver against its original objectives and provide:

  • An improved customer experience when calling NZ Red Cross
  • Improved organisational cohesiveness through the use of a single communications system linking all staff and offices
  • Ability to take advantage of the more advanced technologies now available
  • Exceeding its original 10% telco services savings objective, ending up nearer 50%

TeleConsultants knowledge of the market helped us choose those vendors and services providers that best suited our requirements. They provided robust processes and documentation to ensure appropriate levels of governance were covered off so that we were confident about our recommendations to the Board …Wayne Sims (CIO)

Helping Debtworks make telecommunications savings

Debtworks is a leading provider of debt collection, credit management and loan portfolio management services with offices throughout New Zealand. Put simply, Debtworks collect cash.

The situation

With existing telco contracts coming up for renewal, the Board decided to “‘go to market’ to ensure they were getting the most cost effective solution for their business both now and as they grew.

Debtworks has a telephony platform, outbound call centre and data networking infrastructure customised to their specific business. They were not ready to upgrade their existing telephony platform but were interested in taking advantage of SIP trunks if this could be done easily. Key objectives for the project were to:

  • Confirm the telecommunication services required
  • Put new supply contracts in place
  • Make tangible savings, delivering in a short timeframe
  • Consider new technologies if easily adopted
  • Make the whole process streamline but robust

With limited internal resources available, Debtworks brought in TeleConsultants to provide subject matter expertise – defining their business requirements and going to the most appropriate organisations for the best solutions.

What we did

TeleConsultants involvement included:

  • Review of existing telephony system and telco services
  • Subject Matter Expertise (SME) as required during the course of the project
  • Vendor review where various telcos were considered with Debtworks
  • Vendor selection – A robust RFP process including evaluation
  • Project Management – coordinating telco resources and ensuring Debtworks interests were identified and protected

Results

With the implementation of new telco services, Debtworks was able to meet and even exceed their initial objectives:

  • New supply contracts in place within tight timeframes
  • Took advantage of newer technologies by moving to new SIP trunks without having to make any changes to their telephony system using media converters
  • Customised payment date
  • Achieved almost 40% savings on telco services

 

TeleConsultants experience made the whole process easy from start to finish. Debtworks has peace-of-mind that with TeleConsultants assistance we have selected the right vendor and achieved our goals in a tight timeframe.

…David Tombs, COO, Debtworks

 

Procurement for Telecommunication Services via RFP - Simpson Grierson and HRV

In this case study we have two different firms, Simpson Grierson and Cristal Air. TeleConsultants helped both go to the market for network services by RFP where SIP was a common component. They went to the market for different reasons but both achieved the same great results.

A word on SIP – The telephone lines you are used to will no longer be available by about 2020 and are being replaced by the telcos with a new technology called SIP. There are significant savings to be made of up to 50% off your telco bill but the real value of SIP is that it brings opportunities to improve customer service, workplace collaboration and mobility.

Simpson Grierson

Simpson Grierson is one of New Zealand’s leading commercial law firms, and also one of the largest. They are a top tier law firm with over 350 staff, including 46 partners and more than 200 legal staff, in their Auckland, Wellington, and Christchurch offices. They are a full service firm with an excellent reputation for providing expert advice across all areas of commercial law.

With their existing PABX no longer meeting their needs, Simpson Grierson researched a new voice and collaboration platform, finally selecting Microsoft Lync. They then brought in TeleConsultants to go to the market for voice, WAN and Internet telco services. SIP was specified to make best advantage of the new platform. Mobile was not included as that contract was still current.

The RFP proceeded under competing pressures of driving cost savings into the business while at the same time demanding the highest levels of service and reliability. TeleConsultants took charge of preparing the RFP which following internal review/modification by Simpson Grierson legal staff was issued to a pre-selected list of telcos. The evaluation was collaborative with both Simpson Grierson and TeleConsultants involved. Simpson Grierson selected Kordia as their network supplier.

“This project was carried out to tight pre-Christmas timeframes. At all phases from clarifying business needs, RFP preparation through to evaluation and interactive workshops with shortlisted telcos, the process was smooth and professional. TeleConsultants always kept in touch so no surprises. Overall a very successful project that has delivered all the outcomes we were after.”

…Val Fogg, IS Director

Cristal Air International

Cristal Air International (Cristal Air) is the parent company of the group of companies trading under the HRV brand. HRV is a well known brand in New Zealand for its home ventilation systems, employing some 400 people and spread around 17 locations. Most of the sites are owned and operated under franchise. A significant amount of Cristal Air’s telephony traffic relates to outbound calls generating sales leads and setting up sales visits.

Their existing voice platform could handle SIP trunks and was retained. Telco supply contracts were all expiring about the same time and this provided Cristal Air with an ideal opportunity to take advantage of the newer technology platforms currently available. Cristal Air went to market for all services (voice, WAN, Internet and mobile). Three key challenges faced by Cristal Air were delivering significant savings to the franchise owners, internal recharging and a reduction in Head Office resources required to manage the telco environment.

TeleConsultants prepared and managed the RFP process. Evaluation and interactive workshops with shortlisted telcos was jointly carried out between Cristal Air and TeleConsultants. Cristal Air selected gen-I as their network supplier for all services.

“The RFP process we adopted was very structured, with each supplier asked to provide their best pricing for a standard range of call plans and volumes. TeleConsultants provided this “standard” monthly snapshot of our business, benchmarked the supplier bids and assisted us through the process, with our final negotiations. The result has been significant cost savings for us and our franchise network.”

…Mike Forsythe, ICT Manager

Helping NZ Red Cross roll out Unified Communications

NZ Red Cross undertook a comprehensive review of their existing telecommunications environment. The aims were improving productivity, improving internal communication and collaboration, improving organisational cohesiveness and reducing costs. To do it they engaged TeleConsultants to define their business requirements and find the best solution.

The situation

NZ Red Cross has over 10,000 volunteers, 5,000 members, 90 branches/groups and 480 staff. They need resilient communications systems and information services and the ability to easily manage calls – especially when disaster strikes. Existing systems were not meeting requirements. They were standalone, obsolete, inefficient and costly to operate.

Key objectives for the project were to:

  • Have the multi-faceted NZ Red Cross organisation working together in a more collaborative and cohesive way
  • Be able to deliver calls to the appropriate person directly or with one hop
  • Realise annual cost savings of 10% for voice, WAN, and mobile solutions
  • Realise annual cost savings of 10% for national travel costs through use of video conferencing

With limited internal resources available, NZ Red Cross brought in TeleConsultants to provide targeted subject matter expertise to the project.

What we did

TeleConsultants provided technical project management throughout the process which included:

  • Contract review and negotiation advice for enterprise voice and telco services
  • Confirming contract rates applied correctly in ongoing billing
  • Applying SME (subject matter expertise) to finalising the network design
  • Project implementation plan and resources
  • Regular conference calls to allocate responsibilities, track progress, identify and more importantly resolve issues as they arose
  • Communication with key site contacts to ensure all site specific requirements such as devices, call flows and after hours handling had been captured and incorporated
  • Project Management was the culmination of many previous project stages also carried out for NZ Red Cross by TeleConsultants
    • Telecommunications Review
    • Business Analysis / Consulting
    • Vendor selection and procurement

Results

TeleConsultants experience and subject matter expertise transitioned NZ Red Cross to a new enterprise voice solution with reduced risk and maximised value to the business.

With the implementation of a new national voice platform NZ Red Cross was easily able to deliver against its original objectives and provide:

  • An improved customer experience when calling NZ Red Cross
  • Improved organisational cohesiveness through the use of a single communications system linking all staff and offices
  • Ability to take advantage of the more advanced technologies now available
  • Exceeding its original 10% telco services savings objective, ending up nearer 50%

TeleConsultants project management incorporated their understanding of our business, vendors and service providers to pull together all parties and ensure they had what they needed to deliver on time and that nothing slipped through the cracks     …Wayne Sims (CIO)